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Frequently
Asked Questions...
What
is personal information?
Personal information
is any information about an identifiable
individual. This does not include certain
information which is publicly
available such as a phone directory listing
your name, address and telephone number.
How do
REALTORS collect personal information?
Most information
will be obtained directly from you, the
client. REALTORS may also collect information
from other sources such as
credit bureaus and government agencies as
needed. At the time information is collected,
you will be told what uses will be made
of it,
and your consent to that collection and
use will be obtained.
What
do REATORS do with my information?
Your information
is used to facilitate the real estate transaction.
Effectively marketing your house involves
advertising the property in any medium,
including electronic media (e.g. newspapers,
real estate publications, Internet websites)
and disclosing property
information to other salespersons and prospective
buyers. If the listing is on MLS, the property
information will be given to the real estate
board or boards operating the multiple listing
Services(s). The listing information will
be distributed through the MLS system to
any persons authorized to use the service
(which may include other REALTORS, appraisers,
government departments and others) and may
be
marketed by the board in various media,
including the Internet. Property information,
including sales data, is kept in the MLS
database following the completion of the
transaction and is available to users of
the system for comparative market analysis
and valuation purposes. Both current and
historical data is essential to the operation
of the MLS system and by placing your listing
on the MLS system, you are agreeing to allow
this ongoing use of listing and sales information.
How do
I find out what personal information a REALTOR
has about me?
You should be
able to see your personal information held
by a realty firm or real estate board/association
by calling, writing or visiting the organization
in person. There may be specific procedures
you have to follow or forms you have to
fill out, and the firm or board/association
has the right to charge a minimal fee for
the service.
Can I
correct my personal information if it is
wrong?
Yes, you can.
Contact the particular firm or board/association,
explain the correction you are requesting
and why. If you can show that the information
is inaccurate or incomplete, you have the
right to request that a correction be placed
in the file or database to identify any
inaccuracy.
Is
there a review process?
Yes. If you have
any questions or concerns about the way
your personal information has been collected,
used or disclosed or if access to your personal
information has been improperly refused
or if the company has refused to correct
erroneous information, try to settle the
matter directly with the firm. It has procedures
in place to respond to complaints. If you're
not satisfied, you can contact the Privacy
Commissioner of Canada, at info@privcom.gc.ca
or by calling 1-800-282-1376.
Privacy
Code
REALTORS abide by
the Privacy Code of the Canadian Real Estate
Association, which sets out the commitment
of you access to your info REALTORS and
your rights to your information.
We Will...
- Obtain your
consent when we collect, use or disclose
your personal information.
- Only use
the information for the purposes we discussed
with you. Allow you access to your information.
- Only use
the information for the purposes we discussed
with you.
- Allow you
to acess to your infomation
- Have privacy
policies that are clear and understandable.
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